The non-profit organisation Hilfswerk Salzburg is one of the largest Austrian associations that provides social and health care services for the elderly and other people in need. Following its motto “quality from person to person”, for over 20 years, the Hilfswerk has been providing professional care service for older and sick persons, and has done social work for children, the youth and families, and provided pedagogical services for families. Hilfswerk Salzburg offers help to people in need who do not have a social network to rely on. At present, the Hilfswerk Salzburg employs a staff of 570 who care for about 4.300 persons in all of Salzburg. In Austria, it runs seven regional and one international office, which care for a total of 31.000 persons, and employing a staff of nearly 8.600. The Hilfswerk runs a 24-hour call centre service for emergency calls during the whole year.