The primary end-user is in a situation in which he needs assistance from a human secondary end-user. He uses his Confidence-Device, presses a button and is immediately connected via a voice call to a secondary end-user who is able to help. If the device supports it, the secondary end-user may activate a video feature to open a bi-directional video line to the primary end-user.
Localize the primary end-user
In case the primary end-user either needs assistance or an emergency alert was issued, the secondary end-user wants to localize the primary end-user and get information on his position over her Confidence-Device.
Send emergency alerts
When the primary end-user manually presses the “Emergency button” or when the Confidence system automatically detects an emergency situation concerning the primary end-user, the system issues an emergency alert to the Confidence-Device of a secondary end-user. The secondary end-user needs to confirm the alert to inform the system that it was received and the appropriate actions are initiated.
Find way back home
If the primary end-user loses his way he wants be able to find home again. Either he has the possibility to look up the way home on a map or he can call a secondary end-user who has all the information and skills to guide him safely home.
Find way to the destination
If the primary end-user loses his way he wants be able to find the way to the destination he wanted to go. Either he has the possibility to look up the way on a map or he can call a secondary end-user who has all the information and skills to guide him to his final destination home.
Call the primary end-user
The secondary end-user wants to have the possibility to reach the primary end-user via voice call and talk to him at any time.
The primary end-user wants to be reminded on his Confidence -Device via pre-configured information not to forget important appointments or tasks. The most important reminders need to be confirmed to be sure he reads them.
View the daily appointments and tasks
The primary end-user wants to have a simple view of the daily schedule including all appointments and tasks which are due today.
Find next step in public transport
The primary end-user wants to know on demand and based on the current situation which would be his next step taking the public transportation system to get to the destination easily. The information should at least consist of a bus or train line to take next and the location of the nearest station. For this he has a limited possibility to see the next step on his own or then he calls the secondary end-user who is able to lookup these pieces of information easily and guide the primary end-user
Get environmental information
The primary end-user wants to be able to easily access environmental information on demand at any moment and be supported in taking the proper measures
Create emotional connectivity
The secondary end-users as well as the primary end-users want to be able to easily chat with other members of the Confidence community using their Confidence-Devices.